Terms of Service

You must be at least 16 years old and competent to enter into a binding contract under the laws of your jurisdiction to use the Service. PulseSignal is not directed at children and we do not knowingly collect personal data from anyone under 16.

You may not use the Service if you are located in, or are a citizen or resident of, a country or region subject to comprehensive U.S. or international economic or trade sanctions, or if you appear on any government-maintained list of restricted or sanctioned parties.

PulseSignal is a competitive intelligence platform. We observe publicly available information about software companies, their products, filings, public officers, public reviews, and public commercial activity, organise it into a set of data modules, and deliver it to subscribers as a feed, digest, alert, briefing, dashboard, export, or API response. The set of modules, sources, and routing channels we support changes over time as we add and retire integrations.

To use most features you must register an account. You agree to: (a) provide accurate and current information, (b) keep your password and access tokens confidential, (c) immediately notify us at security@pulsesignal.co of any unauthorized use of your account, and (d) be responsible for all activity that occurs under your account. We may suspend or terminate accounts that we reasonably believe are compromised, fraudulent, or in breach of these Terms.

Each paid plan offers a 14-day free trial. We do not require a credit card to start a trial. During the trial you have the same feature access as the paid tier you selected. We may limit trial benefits (for example, the number of due-diligence reports or API requests) to discourage abuse.

At the end of the trial, your account is not automatically converted to a paid plan. If you want to continue using paid features, you must add a payment method and select a plan before the trial ends. We do not extend trials except at our discretion. Multiple trials by the same person or affiliated entities are not permitted.

Paid subscriptions are billed in advance on a monthly or annual cadence depending on the plan you select. Annual plans are billed once per year. Subscriptions auto-renew at the same cadence until cancelled. You can cancel at any time from the account dashboard; cancellation takes effect at the end of the current billing period and we do not refund unused time within a paid period unless required by law. If you upgrade mid-cycle, we charge the prorated difference for the remainder of the cycle. If you downgrade, the change applies at the next renewal.

Prices are listed on the pricing page in U.S. dollars unless otherwise stated. We may change prices on prospective renewals with at least 30 days’ notice by email or in-product banner. Taxes are your responsibility and may be added to invoices where required by law.

Failed payments may result in suspension of the Service. We will attempt to charge the payment method on file and notify you by email; if the issue is not resolved within 14 days we may terminate your subscription and delete your account in accordance with our retention rules.

We do not offer refunds for partial billing periods or for unused features. If you believe you have been billed in error, contact hello@pulsesignal.co within 30 days of the charge; we will investigate and resolve verified billing errors. Statutory refund rights under applicable consumer-protection law are not affected.

You agree not to, and not to permit anyone else to:

• Use the Service to violate any applicable law or third-party right.
• Resell, sublicense, rent, lease, or otherwise commercially redistribute the data delivered through the Service, except as expressly permitted by your plan.
• Reverse-engineer, decompile, or attempt to derive the source code or underlying models of the Service.
• Probe, scan, or test the vulnerability of the Service, or breach security or authentication measures, except as expressly permitted under our security disclosure programme at security@pulsesignal.co.
• Use the Service to send spam, distribute malware, or host phishing content.
• Use the Service to build, train, fine-tune, or evaluate a competing competitive-intelligence product, or any large-language-model, machine-learning, or AI system that derives functionality from PulseSignal data, without our prior written consent.
• Scrape, crawl, or use automated tools to extract data from the Service beyond the limits of your plan’s API access. Manual review of records under your own subscription is permitted.
• Misrepresent the source of the data or strip attribution we provide.
• Use the Service to discriminate against any individual on the basis of a protected characteristic, including in any decision concerning hiring, credit, housing, or insurance.

We may suspend or terminate access for breach. Repeated or severe breach may result in immediate termination without refund.

API access is included in plans as documented at /pricing. You must use a valid API key and respect the documented rate limits. We may throttle, suspend, or revoke keys that exceed limits, abuse the API, or behave in a way that degrades the Service for other customers. You may not share or publish your API key.

You may upload watchlists, configuration, notes, and other inputs into the Service (“Customer Data”). You retain all rights to Customer Data; you grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit, and display Customer Data solely to provide the Service to you.

You are responsible for the legality of the Customer Data you upload and for ensuring that your use of the Service complies with any contract or law that binds you (including data-protection law in respect of any third-party personal data you upload).

PulseSignal, our logos, the website, the application, the API, the documentation, and the underlying models, ranking algorithms, severity taxonomy, pattern dictionary, and module schemas are protected by intellectual-property law and remain our property. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during your subscription term, solely for your internal business use and in accordance with these Terms.

Aggregated, anonymised, and de-identified data derived from your usage (for example, “average API latency across all customers in a month”) may be used by us to operate, improve, and benchmark the Service, provided that no individual customer or person can be identified.

The intelligence we deliver to you is built from publicly available information about third-party companies, products, public filings, and public officers. Our Privacy Policy describes the sources we observe and the legal bases on which we rely. We do not represent that the data is exhaustive, complete, or free of error. Your use of the data for investment, hiring, credit, or other consequential decisions is at your own risk and we recommend you verify any individual fact against the primary source.

We do not use Customer Data or any data we collect from your account to train, fine-tune, or evaluate third-party machine-learning models for purposes unrelated to delivering the PulseSignal Service to you. We do use third-party language models as a component of the Service (for example, to summarise and classify public-source content) under contracts that prohibit those providers from using the inputs we send them to train their own models. The current list of language-model providers we use is maintained at /privacy/sub-processors.

The Service may integrate with third-party services (for example, Slack, Telegram, Microsoft Teams, Stripe, Google OAuth). Your use of any third-party service is governed by that service’s own terms and we are not responsible for it. We will use commercially reasonable efforts to maintain integrations but may modify or discontinue any third-party integration at any time.

If you believe content available through the Service infringes your copyright, please send a notice to hello@pulsesignal.co containing: (a) a description of the copyrighted work that you claim has been infringed, (b) a description of where on the Service the allegedly infringing material is located (URL is most helpful), (c) your name, address, telephone, and email, (d) a statement that you have a good-faith belief that the use is not authorised, (e) a statement under penalty of perjury that the information in your notice is accurate and that you are the copyright owner or are authorised to act for the owner, and (f) your physical or electronic signature. We will respond consistent with the Digital Millennium Copyright Act (DMCA) and analogous statutes in other jurisdictions, including by removing or disabling access to the material identified.

Each party may receive information from the other that is marked confidential or is reasonably understood to be confidential. Each party agrees to protect the other’s confidential information using the same care it uses to protect its own confidential information of like importance, and in any event no less than a reasonable standard of care, and to use it only to exercise its rights or perform its obligations under these Terms.

EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION. WE DO NOT WARRANT THAT THE DATA IS COMPLETE, CURRENT, OR ERROR-FREE. YOU USE THE DATA AT YOUR OWN RISK.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EACH PARTY’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, WHETHER IN CONTRACT, TORT, OR ANY OTHER THEORY, WILL NOT EXCEED THE AMOUNTS YOU PAID TO PULSESIGNAL IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR FRAUD, GROSS NEGLIGENCE, WILFUL MISCONDUCT, OR ANY LIABILITY THAT CANNOT BE EXCLUDED BY LAW.

You will defend, indemnify, and hold harmless PulseSignal and our officers, directors, employees, and agents from and against any claim, demand, action, or proceeding by a third party, and any related liability, damages, settlements, and reasonable costs (including reasonable attorneys’ fees), arising out of: (a) your breach of these Terms, (b) your Customer Data, (c) your use of the Service in violation of law or third-party rights, or (d) your use of the data for any consequential decision (investment, hiring, credit, housing, insurance) where law required additional safeguards.

You can terminate by cancelling your subscription from the dashboard at any time. We can terminate or suspend the Service for material breach, non-payment, suspected fraud, threats to the security or integrity of the Service, or if required by law. On termination by us for cause, no refund is owed. On termination by you, the cancellation takes effect at the end of the current billing period and the Service remains available until then.

Following termination, we will retain your account data in accordance with our Privacy Policy. You may export your saved configuration during the active term using the Service’s export endpoints; you are responsible for retaining a copy if you need it after termination.

We continuously improve the Service. We may add, modify, deprecate, or remove features, sources, modules, integrations, or routing channels with reasonable notice. We will not materially degrade the core Service during your paid term without giving you the option to cancel and receive a prorated refund of the unused term.

We may update these Terms from time to time. If a change is material, we will give at least 30 days’ notice by email or by an in-product banner before the change takes effect. Continued use of the Service after the effective date is acceptance of the revised Terms. If you do not agree, your remedy is to stop using the Service and cancel your subscription before the effective date.

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to the dispute-resolution section below, the state and federal courts located in New Castle County, Delaware will have exclusive jurisdiction over any dispute not subject to arbitration.

Before filing any claim, the parties agree to first try to resolve the dispute informally for 30 days. Send notice of a dispute to hello@pulsesignal.co.

Binding arbitration. Any dispute not resolved informally will be settled by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures. The seat of arbitration is Wilmington, Delaware, and the proceeding will be conducted in English. The arbitrator’s award is final and may be entered in any court of competent jurisdiction. Each party bears its own costs unless the rules provide otherwise; the arbitrator has authority to award statutory attorneys’ fees where applicable. Notwithstanding this section, either party may bring an individual claim in small-claims court if eligible, or seek injunctive or equitable relief in court to protect intellectual property or confidential information.

Class-action waiver. The parties agree to bring claims only in their individual capacity and not as a plaintiff or class member in any purported class, collective, or representative action. The arbitrator has no authority to consolidate the claims of more than one person.

Opt-out. You may opt out of the arbitration and class-action waiver provisions by sending a written notice to hello@pulsesignal.co within 30 days of first accepting these Terms.

You represent that you and your end users are not on any U.S. or other government denied-party or sanctions list and that you will not use the Service in violation of U.S. or applicable export-control laws.

Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, war, terrorism, riots, embargoes, governmental acts, fire, flood, earthquake, network or power outage, or denial-of-service attack. Payment obligations are not excused.

Notices to you will be sent to the email on file for your account or posted as an in-product banner. Notices to us must be sent to hello@pulsesignal.co and to our registered address (available on request).

You may not assign these Terms or any rights under them without our prior written consent. We may assign these Terms to a successor in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets, provided that the successor agrees to be bound by these Terms.

These Terms (together with the Privacy Policy, Cookie Policy, and any order form or written agreement signed by both parties) are the entire agreement between you and PulseSignal regarding the Service and supersede any prior agreements. If any provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision is replaced by an enforceable provision that most closely approximates the parties’ intent. A failure to enforce a provision is not a waiver of the right to enforce it later.

General questions, billing, legal notices, and copyright (DMCA): hello@pulsesignal.co.
Security disclosures: security@pulsesignal.co.
Privacy and data-protection requests: privacy@pulsesignal.co.