Help center
How can we help?
Practical guides for getting the most out of PulseSignal, signature verification, integration setup, and privacy details. Can't find what you need? Email us.
Webhook signature verification
Verify that incoming webhook payloads originate from PulseSignal using HMAC-SHA256.
Privacy & data handling
How we capture public competitor signals, what we never store, and how to request erasure.
Pricing & plans
Tier comparison, what each plan includes, and how the 14-day trial works.
Talk to a human
Sales, support, partnerships, same-day responses to hello@pulsesignal.co.
Frequently asked
Quick answers to what most people ask in their first week.
How do I add a competitor?
Open Watchlist, type a company name or domain, and pick it from the list. The workspace watchlist is shared with every seat; the personal section is yours only. New companies start appearing in your signal pages on the next 24-hour cycle.
How often does PulseSignal refresh data?
Every signal pipeline (pricing, hiring, funding, tech stack, product launches, leadership, integrations, customer logos, security pages, and more) runs on a 24-hour cadence. Each row records the source URL it was derived from, so you can verify recency directly.
Why is a company missing from my dashboard?
Three reasons in order of likelihood: (1) it’s not on your watchlist yet, (2) the company hasn’t been indexed (use the search bar in the topbar to request it by URL), or (3) the relevant signal module is gated to a higher tier. The empty-state on each page tells you which.
How do I get alerts in Slack?
Pro and above. Go to Settings → Integrations, connect Slack, and pick the channel. Set per-event-type subscriptions in Alerts.
Can I export data?
Yes. CSV export is available on every tier for the signal types in your plan. JSON exports and PDF reports unlock on Business; the custom report builder is on Scale. The Exports page surfaces every export option your plan includes.
How does the 14-day trial work?
Pick a plan at signup, add a card, and you’re in full-product trial for 14 days. We don’t charge until the trial ends, and you can cancel any time from Settings → Billing. Downgrade or cancel before day 14 to avoid charges.
How do I change or cancel my plan?
Settings → Billing opens the self-serve Polar customer portal. Upgrades take effect immediately, downgrades take effect at the end of the current billing period.
How do I invite teammates?
Owners and admins can invite from Settings → Team. Seat caps: Pro 5, Business 15, Scale 50. RBAC (custom roles) unlocks on Scale.
How is rate-limiting handled on the API?
API access is per-plan. If a request hits the daily quota the API returns a 429 with a Retry-After header; the dashboard surfaces this as a banner with an upgrade link. See /help/webhooks for signature verification (the same HMAC contract applies to API responses).
Where do I report a bug or request a feature?
Email hello@pulsesignal.co or use the contact form. We triage daily and reply within one business day, usually same-day.
Still stuck? Email us at hello@pulsesignal.co and we’ll get back the same day.